Terms and Conditions
Terms and Conditions
Welcome to Bruce and Friends (“we”, “us”, “our”). By accessing our website or placing an order, you agree to the following Terms and Conditions.
About Us
Bruce and Friends provides dog treats, toys, and related products for purchase within Australia.
Eligibility
By using our website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
Orders & Payments
When placing an order, you agree that all details provided (including delivery address and payment information) are accurate.
We accept Visa, MasterCard, PayPal, Afterpay, and most debit cards. Payments are processed securely and we do not store your card details.
Prices are listed in Australian Dollars (AUD) and may change at any time.
Products & Dog Safety
Our products are intended for pets only. You are responsible for:
- Choosing products suitable for your dog’s size, chewing style, and dietary needs
- Supervising your dog while using treats or toys
If your dog has allergies or sensitivities, please check ingredients carefully and contact us if unsure.
Shipping & Delivery
Orders are packed within 3–5 business days, then dispatched. Delivery timeframes vary depending on location and courier and are estimates only.
Shipping details are outlined in our Shipping Policy.
Returns & Refunds
Returns and refunds are handled in line with our Return and Refund Policy and Australian Consumer Law.
Intellectual Property
All website content, including images, text, branding, and logos, is owned by Bruce and Friends and may not be used without permission.
Limitation of Liability
To the extent permitted by law, Bruce and Friends is not liable for indirect losses or delays caused by factors outside our control.
Nothing in these Terms limits your rights under Australian Consumer Law.
Changes to These Terms
We may update these Terms from time to time. Any changes will be published on our website.
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