Shipping Policy

We know waiting for dog mail is hard 🐾

Orders are packed within 3–5 business days before dispatch.

Delivery generally takes 3–5 business days across Australia once shipped. Delivery to rural areas, WA, and NT may take longer.

Shipping costs are shown at checkout.

Once your order has shipped, you’ll receive a tracking number by email.

If your parcel is delayed or missing:
1.Check your tracking email
2.Contact the courier
3.Reach out to us and we’ll help investigate

If your order hasn’t been packed yet, contact us as soon as possible at woof@bruceandfriends.com.au and we’ll do our best to help.

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